Terms of service

ForkPI is a subscription service that helps dine-in restaurants run table service. It covers opening tables, taking and deciding orders, coordinating kitchen and bar preparation, serving dishes, recording bills and payment status, and the related setup and reporting.

ForkPI is provided to businesses for professional use. It is not a consumer product. You must be authorised to act for the restaurant you register, and you are responsible for activity in your workspace.

ForkPI manages restaurant operations and ordering. Unless we expressly say otherwise for a separate feature, ForkPI does not receive, hold, process, settle or transfer payments from guests, and it does not issue fiscal receipts. When ForkPI shows an amount as paid or refers to a payment method, settlement or reconciliation, it is recording information supplied by the restaurant about a payment handled outside ForkPI.

You remain responsible for collecting payments, handling refunds and chargebacks, operating your own card terminal or point-of-sale system, issuing fiscal receipts where required, and meeting your tax obligations. This is separate from ForkPI's subscription fees, which you pay us for the service.

ForkPI records and uses the information you provide; it does not certify that information. You are responsible for menu items and descriptions, prices and taxes, allergen and dietary information, availability, service pricing and package rules, table and area setup, staff accounts and permissions, reservations, and everything your restaurant presents to guests through ForkPI.

ForkPI does not independently verify ingredients, allergens or dietary claims and must not be presented as a food-safety certification system. Reservation features provides availability and allocation; it does not guarantee that a guest will attend or that your circumstances will be unchanged when the booking arrives.

We are not responsible for losses caused by incorrect information or settings under your control, including an incorrect price, allergen entry, package allowance or payment record, misuse by a staff member, or access granted through permissions you set.

Where ForkPI offers assisted authoring, document ingestion, translation or an assistant that interprets guest messages, the output may contain errors and must be treated as a draft. It does not publish content or change live restaurant records by itself. Review it before publishing it or relying on it during service.

The service is provided on a commercially reasonable, as-available basis. We do not guarantee uptime, response time or uninterrupted availability unless a separate written service level agreement says otherwise, and we are not responsible for failures outside our reasonable control. We may modify the service, and replace or retire features.

ForkPI may discontinue the service generally on at least 30 days' prior notice where reasonably practicable. ForkPI may suspend, restrict or discontinue immediately where reasonably necessary for security, legal compliance, abuse prevention, material breach, or circumstances outside its reasonable control.

If we permanently discontinue a paid service during a period you have already paid for, we refund the unused prepaid portion.

We may suspend or restrict an account, a workspace or a venue immediately and without prior notice for abuse, an attack, attempted unauthorised access, illegal use, resource consumption that threatens the service, non-payment, material breach of these terms, or risk to ForkPI or to other customers. Where practicable we will tell you what happened and what would resolve it.

You keep ownership of your menus, logos, photographs and everything else you put into ForkPI, and you confirm you hold the rights to upload it. You grant us the limited licence necessary to host, store, process, display and transmit it in order to provide the service, including serving it to your guests and, where you have configured such a feature, sending the relevant content to the provider it uses.

ForkPI, its software and its brand remain ours.

You may stop using ForkPI and cancel your subscription at any time, effective at the end of the current billing period.

For 30 days after termination, you may export your data through the service or by asking us. After that, we may delete it from live systems. We do not edit individual backups; any copy in a backup is deleted when that backup expires under its normal retention schedule. We do not promise indefinite recovery of deleted data.

Except as expressly stated in these terms, and to the maximum extent permitted by law, the service is provided without warranties of any kind.

To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, or for lost profits, revenue, business or goodwill.

To the maximum extent permitted by law, ForkPI's aggregate liability arising out of or relating to the service will not exceed the greater of €100 or the fees paid by the customer to ForkPI during the three months preceding the event giving rise to the claim.

Nothing here excludes or limits liability that cannot lawfully be excluded.

These Terms are governed by the laws of Kazakhstan, and the courts of Almaty, Kazakhstan have exclusive jurisdiction, except where mandatory law requires otherwise.

We may change these terms. We will notify you in advance of material changes. The version and date at the top of this page identify the current text.

Pronto Sage. Contact: [email protected].